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Veronica Mendoza

@veronicamendoza1

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Customer Service Specialist at Versa Products who managed multichannel support, orders, returns, and shipping issues.

United States

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What I'm looking for

I'm seeking a remote position where I can use my expertise in customer support, order management, CRM systems, and issue resolution to contribute to a customer-focused organization.

At Versa Products, I provided customer support by email, live chat, and phone across Amazon, eBay, Wayfair, Staples, Walmart, and Grainger. I managed orders, returns, replacements, and shipping issues, and tracked shipments using ShipStation and Flexport.

At Head West Inc., I supported customers with orders across Wayfair, Amazon, and Overstock, from order entry through fulfillment. I documented customer interactions in a CRM system and resolved order discrepancies, shipping delays, returns, and replacement requests.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Versa Products

Jun 2020 - Jan 2026 (5 years 7 months)

Provided multichannel customer support via email, live chat, and phone for customers across major retail platforms. Managed returns, tracked shipments, and resolved order discrepancies while maintaining high service standards.

Customer Service Multichannel Support Order Management Shipment Tracking Returns Management HubSpot Zendesk ShipStation Flexport Issue Resolution Ticket Management Sales Quotes

Customer Service Representative

Head West Inc

Jan 2016 - May 2020 (4 years 4 months)

Provided customer service and order support via phone and email for customers across major retail platforms. Processed and monitored orders, resolved discrepancies, and maintained accurate records in CRM system.

Customer Service Order Processing Order Fulfilment CRM Issue Resolution Returns Management Multichannel Communication Data Entry