At NARANJA X, I managed and followed a portfolio of approximately 350 merchants, focusing on commercial development, account retention, and sustained activity.
I sold financial solutions consultatively, supported merchant onboarding, and managed promotions. I also recorded and routed customer inquiries and complaints, following cases through to a response or resolution.
I used CRM, Google Sheets, and BI tools to organize and analyze commercial information and track indicators. Earlier, at TUCCI, I coordinated teams and operational processes and handled administrative controls, cash management, and reporting.
