Open to opportunities

Vergin Anthony

@verginanthony

Message

I lead SaaS service delivery, support operations, and enterprise customer success.

Sri Lanka

Message

What I'm looking for

I'm looking for remote, hybrid, or international service delivery, support operations, or customer success roles where I can lead enterprise SaaS delivery, strengthen customer outcomes, and improve operational reliability.

I've led service delivery and support operations for enterprise SaaS customers at BlackSwan Technologies, coordinating Tier 2 support, Sev-1/Sev-2 escalations, SLA performance, releases, and cloud deployments.

I progressed from Technical Support Engineer and Tier 2 Application Support to Team Lead and Service Delivery Lead, supporting AI-enabled cloud solutions for global customers across APAC, EMEA, Europe, and North America. I contributed to 35% revenue growth by helping stabilize customer platforms, while delivering 8+ enterprise implementations in a year and maintaining SLA commitments.

Most recently, I'm standardizing operational procedures at Curveup, creating workflows, SOPs, checklists, controls, and escalation paths that improve accountability, continuity, and scalability.

Experience

Work history, roles, and key accomplishments

Current

Consultant – SOP Development & Standardization

Current

CurveUp (Pvt) Ltd

Mar 2026 - Present (5 months)

Lead the development and standardization of operational procedures across program delivery, administration, participant management, communications, and social media operations. Assess existing workflows and identify process gaps, inconsistencies, duplication, and operational risks.

SOP Development Process Standardization Workflow Design Process documentation Operational Risk Stakeholder Management