Veeraraghavan Sarangapani
@veeraraghavansaranga
Service delivery and OTC/pricing leader improving global operations and analytics.
IndiaWhat I'm looking for
I’m a business operations and service delivery leader with 16+ years of experience across Order-to-Cash (OTC), Pricing Management, Intercompany Reporting, Compliance Risk Management, and Shared Services. I’ve led teams of 25+ associates across US, EU, APAC, and MEISA, focusing on operational excellence through strong governance and stakeholder management.
As an Assistant Manager in Pricing Management, I lead 25+ associates managing European pricing contracts. I supported the TNT to FedEx migration with zero customer escalations, maintained 0% attrition, and earned a Best Team Lead award.
In Intercompany Reporting, I led APAC & MEISA reporting operations and drove measurable efficiency gains—reducing AHT by 30% and delivering 100% project completion. I also managed reconciliations and stakeholder governance to keep operations accurate and reliable.
Earlier, I managed compliance risk across 9 delivery centers with 100% project completion, and led an EU disputes team of 10+ achieving 95% customer satisfaction and 98% accuracy. I bring a continuous improvement mindset—root cause analysis, KPI/SLA management, escalation leadership, and process improvement—supported by tools like SAP, Oracle, Excel, Power BI, and Tableau.
Experience
Work history, roles, and key accomplishments
Assistant Manager - Pricing Management
Sep 2024 - Present (1 year 10 months)
Manages European pricing contracts and leads a team of 25+ associates. Supported the TNT to FedEx migration with zero customer escalations and achieved 0% attrition while receiving a Best Team Lead award.
Assistant Manager - Service Delivery Ops
Aug 2010 - Present (15 years 11 months)
Service delivery operations leader with 16+ years across Order-to-Cash (OTC), pricing management, intercompany reporting, and compliance/disputes functions. Led teams of 25+ associates and drove operational excellence through process improvement and governance.
Led APAC & MEISA intercompany reporting operations, including reconciliations and stakeholder governance. Reduced AHT by 30% and delivered 100% project completion.
Managed compliance risk management across 9 delivery centers. Achieved 100% project completion.
Led an EU disputes team of 10+ associates. Achieved 95% customer satisfaction and 98% accuracy.
Managed US sales order processing with 99% audit accuracy. Served as an SME for reporting, OPEX updates, and mentoring new joiners, and contributed time- and cost-saving improvement ideas.
Admin Assistant
Placka Instruments & Manufacturing Pvt Ltd
Jun 2009 - Jul 2010 (1 year 1 month)
Provided administrative support at Placka Instruments & Manufacturing Pvt Ltd.
Education
Degrees, certifications, and relevant coursework
Alagappa University
Master of Computer Applications, Computer Applications
Completed a Master of Computer Applications (MCA) at Alagappa University in 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Veeraraghavan?
You can contact Veeraraghavan and 90k+ other talented remote workers on Himalayas.
Message VeeraraghavanGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
