Varun Dohru
@varundohru
Senior Software Technical Support Engineer at Hutch Systems Inc, troubleshooting fleet management software and supporting ELD, GPS, and route optimisation users.
IndiaWhat I'm looking for
At Hutch Systems Inc, I provide technical support for hardware and software issues involving ELD operation, GPS navigation, fleet management software, and route optimisation software.
I help customers with HOS compliance, DOT regulations, and safety protocols, and provide remote desktop assistance. I document inquiries and solutions in the ticketing system and trained new staff on troubleshooting processes.
Earlier, I worked in sales analysis at QUANTIFIED MEDIA, where I developed client relationships, trained junior sales staff, and negotiated contracts. I also taught computer science at H.I.E.T (SHAHPUR) and G.C.S INSTITUTE, preparing lessons and class materials.
Experience
Work history, roles, and key accomplishments
Senior Software Technical Support Engg.
Hutch Systems Inc
Nov 2017 - Present (8 years 11 months)
Delivered technical support by troubleshooting hardware and software issues. Collaborated with cross-functional teams and trained new staff on effective troubleshooting processes.
Senior sales Analysis
Quantified Media
May 2017 - Nov 2017 (6 months)
Developed and maintained strong client relationships to drive sales growth. Trained junior sales staff and negotiated contracts with clients.
CSE Assistant Professor
H.I.E.T (SHAHPUR)
Jun 2014 - Aug 2015 (1 year 2 months)
Conducted lectures that fostered student engagement through discussions and critical thinking. Planned and developed class materials for effective online and in-person learning environments.
CSE -Faculty & Teacher trainee
G.C.S Institute
May 2013 - Jan 2014 (8 months)
Developed lesson plans aligning with curriculum standards and student needs. Collaborated with staff to create a supportive learning environment for students.
Education
Degrees, certifications, and relevant coursework
National Institute of Technical Teachers Training and Research
M.Tech, Technical Education
Grade: 7.00 GPA
Completed M.Tech at the National Institute of Technical Teachers Training and Research with a GPA of 7.00.
Punjab Institute of Engineering and Applied Research
B.Tech, Engineering
Grade: 70.26%
Completed B.Tech at Punjab Institute of Engineering and Applied Research, Lalru, Punjab with a GPA of 70.26%.
Dolphin Institute of Technology
'O' Level Certificate, Information Technology
Completed 'O' Level Certificate course at Dolphin Institute of Technology, Palampur.
HP Board
Class XII, Non-Medical
Grade: 53.8%
Completed Class XII (Non-Medical) from HP Board with a GPA of 53.8%.
HP Board
Class X, General
Grade: 55.7%
Completed Class X from HP Board with a GPA of 55.7%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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