Looking for a job

Vanna Flahn

@vannaflahn

Project Support Analyst at Southern Company Gas, publishing operational KPI dashboards and presenting performance trends to executives.

United States

Message

At Southern Company Gas, I create and publish monthly performance reports and dashboards covering contractor performance, training compliance, bid work, and operational KPIs. I present findings and trends to executive leadership.

I also perform financial analysis and administer contract pricing updates. I documented the spot bid process across Engineering, Project Coordination, and Supply Chain, and supported development of a form to track cost-saving opportunities.

At Corl Technologies, I developed project plans and built data-driven client reports using Power BI and Tableau. By analyzing client feedback and coordinating corrective actions, I increased individual client experience scores by 40% within the first 30 days.

At Verizon Wireless, I analyzed customer and operational performance data, improving customer experience scores by 9% in 60 days. I also performed UAT for IVR automation enhancements, supporting a 3% call-volume reduction in one quarter.

Experience

Work history, roles, and key accomplishments

Current

Project Support Analyst

Current

Southern Company Gas

Jan 2022 - Present (4 years 9 months)

Create, analyze, and publish monthly performance reports and dashboards covering contractor performance, training compliance, bid work, and operational KPIs. Perform financial analysis, administer contract pricing updates, and serve as primary liaison for contracting companies.

Power BI Tableau Excel Oracle SharePoint Google Sheets Microsoft Office Financial Analysis Contract Administration Vendor Management User Acceptance Testing (UAT)Requirements Gathering Stakeholder Management Process documentation Process Improvement

Project Coordinator

Corl Technologies

Jan 2019 - Jan 2022 (3 years)

Increased individual client experience scores by 40% within the first 30 days by analyzing client feedback and coordinating corrective actions. Developed and maintained project plans, built data-driven client deliverables using Power BI and Tableau, and coordinated cross-functional teams.

Power BI Tableau SharePoint Microsoft Office Project Management Data Analysis Customer Relationship Management Requirements Gathering Risk Management

Senior Analyst, Executive Relations

Verizon Wireless

Jan 2012 - Jan 2019 (7 years)

Improved customer experience scores by 9% in 60 days by analyzing performance data and identifying root causes. Reduced call volume by 3% in one quarter by performing UAT for IVR automation enhancements and supporting process improvements.

Data Analysis Root Cause Analysis Trend Analysis User Acceptance Testing (UAT)Process Improvement Stakeholder Management Forecasting performance reporting