Vanitah Allen

• Approving failed loan disbursements before validation
• Making payment postings and manual Auto-strike
• Making daily reconciliations and settling payment disputes within the shortest T.A.T
• Carrying out E2E product tests with the partner
• Carrying out UAT Tests before product approval.
• Generating transactional and incident reports and providing insights to support on decision maki

* Monitoring customer accounts to identify outstanding debts
* Providing technical support for products or services
* Guiding customers through setup, troubleshooting, and usage.
* Maintaining accurate records of customer interactions, issues, and solutions for future reference and analysis, Gathering feedback from customers about their experiences to improve products/services and the overall cu

* Handling inbound and outbound customer calls, addressing inquiries, complaints, and requests in a professional and timely manner.

* Resolving customer issues by troubleshooting problems, offering appropriate solutions, and escalating complex cases to the relevant departments when necessary.

Maintaining accurate records by logging call details, updating customer accounts, and documenting the na

Handled inquiries and complaints across phone, email, and social media channels. Coordinated with sales and marketing teams to address customer needs. Facilitated product information sharing and promoted add-on services.

* Social Media Management
* Dealing with customer complaints empathetically.
* De-escalating tense situations and finding suitable resolutions.
* Liaising with other departments to address customer needs effectively.
* Providing accurate information and guidance to customers about the company's products/services

* Identifying and pursuing potential clients through various channels, including cold calling, networking events, referrals, and online leads.
* Conducting thorough assessments of clients' insurance needs and financial situations to understand their risk profile.
* Offering suitable insurance products and coverage options based on client's needs and financial objectives.