Open to opportunities

vanidia perez

@vanidiaperez

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Registered Pharmacy Technician specializing in specialty pharmacy call center operations.

United States

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What I'm looking for

I seek a patient-focused role in specialty pharmacy or call center settings where I can apply prior authorization, insurance navigation, and data-entry expertise to improve access and outcomes.

I am a Registered Pharmacy Technician with extensive experience in specialty pharmacy call center operations and patient advocacy. I consistently handle high volumes of inbound and outbound calls while maintaining HIPAA compliance and accuracy.

I have supported prescription processing, insurance verification, prior authorizations, appeals, and patient coordination across multiple specialty pharmacy employers, reducing patient out-of-pocket costs through copay and assistance programs.

In previous roles I served as lead call center technician and provided first-level escalation support, mentoring staff and collaborating with pharmacists, billing teams, providers, and manufacturers to expedite therapy access.

I am proficient in fast, accurate data entry (35+ WPM), navigating multiple pharmacy systems, and optimizing call-center workflows to improve efficiency and patient outcomes.

Experience

Work history, roles, and key accomplishments

Registered Pharmacy Technician

Asembia

Jun 2024 - Dec 2024 (6 months)

Handled high-volume inbound/outbound specialty pharmacy calls, verified insurance, facilitated prior authorizations and financial assistance, and documented interactions to ensure timely medication access and HIPAA compliance.

Insurance Verification Patient Coordination Data Entry HIPAA Call Center Operations

Registered Pharmacy Technician

CVS Specialty

Sep 2023 - Apr 2024 (7 months)

Supported high-volume specialty pharmacy call center by processing prescriptions, resolving insurance and claim rejections, coordinating with prescribers, and maintaining accurate HIPAA-compliant records.

Insurance Verification Data Entry HIPAA

Core Pharmacy Technician

Walmart Specialty Pharmacy

May 2023 - Sep 2023 (4 months)

Processed refill and new order requests, coordinated medication shipments, managed claims and ICD-10 coding, and partnered with assistance programs to reduce patient cost barriers.

Claims Management ICD 10 Coding Data Entry Billing Support

Registered Pharmacy Technician

Walgreens AllianceRx

Feb 2018 - Apr 2023 (5 years 2 months)

Led call center escalations, onboarded patients, mentored staff, resolved claims issues with payers, and maintained accurate multi-system records to support specialty medication delivery.

Escalation Management Mentoring Multi System Data Entry Problem Solving