Val RomB
@valromb
Customer Advocate at TECH MAHINDRA, retaining clients and supporting cross-selling in bilingual campaigns.
MexicoWhat I'm looking for
At TECH MAHINDRA, I provide multichannel support to international clients in bilingual campaigns, handling sales follow-up and retention. I’ve helped retain customers in interactions involving cancellation intent.
At DOCTORALIA, I supported health professionals through calls, chat, and WhatsApp, and achieved a 90% retention rate in my assigned portfolio. My after-sales customer satisfaction score was above 90%, with effective resolution on first contact.
At Universidad DAVINCI, I advised prospective students and followed their enrollment process through closing. I averaged 110% of the monthly commercial target in digital and phone recruitment campaigns.
At UVM & UNITEC, I advised prospects on academic and financial options and earned recognition for achieving 100% to 115% of monthly enrollment targets. I’m looking to contribute my sales and service experience at an organization with a solid, stable value proposition, while growing professionally.
Experience
Work history, roles, and key accomplishments
Provided multichannel service to international clients in bilingual campaigns, managing sales closure and retention. Recognized for effective handling of complex situations and high performance.
Sales & Customer Success Specialist
Doctoralia
Aug 2025 - Nov 2025 (3 months)
Prospected, advised, and consolidated sales with health professionals, managing multichannel service. Achieved 90% retention rate and customer satisfaction above 90%.
Sales Advisor
Universidad DAVINCI
Dec 2024 - Jun 2025 (6 months)
Prospected clients through inbound and outbound calls, identified needs, and provided personalized advisory for educational sales closure. Achieved 110% average of monthly commercial target.
Educational Advisor
UVM & UNITEC
Dec 2022 - Jun 2024 (1 year 6 months)
Managed prospects via calls and chat, providing academic and financial advice. Achieved 100% to 115% of monthly enrollment targets and maintained CSAT above 90%.
Education
Degrees, certifications, and relevant coursework
Tecnological University of Mexico (UNITEC)
Bachelor's Degree, International Relations
Pursued a Bachelor's degree in International Relations, completing 50% of the credits. Studies are incomplete.
HubSpot Academy
Consultative Sales and Closing Strategies Course, Sales
Completed a course on Consultative Sales and Closing Strategies.
Dale Carnegie
Certification in Handling Objections and Effective Communication in Sales, Sales
Completed a certification in Handling Objections and Effective Communication in Sales.
Microsoft
Microsoft Office Specialist: Associate, Information Technology
Earned the Microsoft Office Specialist: Associate certification for Office 2022/365.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
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