Valerie Viana Romero
@valerievianaromero
Customer Support Specialist delivering empathetic, efficient solutions for B2B, SaaS, and B2C clients.
ArgentinaWhat I'm looking for
I am a Customer Support Specialist with hands-on experience delivering timely, accurate solutions across email, phone, and live chat for B2B, SaaS, and B2C clients. I prioritize empathy and clear communication, even under pressure, while managing multiple cases with speed and accuracy.
I have used CRM platforms and support tools such as Zendesk, Jira, and Help Scout, and I am comfortable troubleshooting with JSON files and collaborating with engineering teams to resolve complex technical issues. I also contribute to internal documentation and mentoring to improve team efficiency and recurring-process outcomes.
My focus on customer satisfaction drives loyalty and strengthens company reputation; I adapt quickly to new systems, leverage AI capabilities where appropriate, and deliver detail-oriented service that balances problem-solving with effective time management.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Wow24/7
Mar 2024 - Aug 2025 (1 year 5 months)
Handled customer inquiries via email, phone, and live chat for B2B and B2C clients, resolving complex cases through troubleshooting and cross-team collaboration while implementing process improvements to reduce recurring issues.
Customer Support Representative
EmpireGlobalSolutions
Jan 2023 - Feb 2024 (1 year 1 month)
Acted as liaison between customers and the company, providing tailored technical support using Slack and JSON file troubleshooting, mentoring teammates, and maintaining internal documentation to improve efficiency.
Customer Service Representative
RomeroBarrosAsesoresSAS
Apr 2022 - Jan 2023 (9 months)
Served as frontline representative addressing inquiries and concerns, managing escalations and follow-ups, and building customer trust through empathetic and effective communication.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, High School
Completed high school education prior to pursuing customer support roles.
Instituto Alexander von Humboldt
Secondary / Vocational Studies
Attended Instituto Alexander von Humboldt for secondary or vocational studies supporting language and technical skills for customer service roles.
Universidad del Atlántico
Foreign Language Studies
Completed foreign language studies at Universidad del Atlántico focusing on language skills relevant to customer support.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
ColombiaJob categories
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