Open to opportunities

Valerie Ogbonna

@valerieogbonna

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Business Systems Analyst specializing in process optimization and data-driven solutions.

Canada

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What I'm looking for

I am seeking a role where I can drive process improvements and system integrations in a collaborative, data-driven team, with opportunities for growth and impact.

I am a Business Systems Analyst with over four years of experience delivering enterprise solutions across financial services, banking, lending and education. I focus on analyzing system behaviors, optimizing workflow logic, supporting technology integrations, and translating functional requirements into technical specifications while driving KPI-led improvements.

I have hands-on experience with core banking and lending systems (LoanPro, PEGA, TSYS, Gateway, BANKS) and am skilled in SQL-based data validation, dashboard development, UAT/testing, and change management. I am collaborative, analytically driven, and recognized for aligning stakeholders around system changes to reduce rework and improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Business Systems Analyst

Current

Expedier

May 2025 - Present (9 months)

Analyzed end-to-end business processes and produced AS-IS/TO-BE models, reducing manual steps by 15–20% and cutting rework by 30% through clearer functional specifications and data mappings.

Business Process Analysis SIPOC Data Mapping

Credit Card Specialist

TD Bank

Nov 2024 - Oct 2025 (11 months)

Resolved complex credit card issues using TSYS, Pega, Gateway and internal tools, identified recurring system errors and provided findings that improved dispute workflows and operational controls.

TSYS Gateway Escalation Management Regulatory Compliance Case Documentation Fraud & Risk Collaboration

Business Analyst Intern

Scotiabank

Sep 2023 - Dec 2023 (3 months)

Mapped wealth management onboarding workflows and partnered with UI/UX and IT teams to recommend automations that reduced handling times by 10–15% and shortened review cycles by 25%.

User Stories Acceptance Criteria Automation Identification

Technical Business Support Analyst

PaydayAdvance & Support Services

Sep 2019 - Nov 2022 (3 years 2 months)

Analyzed loan processing and onboarding workflows to reduce inquiry turnaround by 25%, led UAT and triage to cut defect resolution time by 30%, and reduced recurring incidents by 40% through targeted troubleshooting.

Root Cause Analysis UAT Test Script Development Defect Triage SOPs

IT Support Analyst

SunTrust Bank

May 2016 - Aug 2019 (3 years 3 months)

Supported a core banking platform upgrade through configuration, testing and business readiness activities, reducing average incident resolution time by 35% and minimizing branch disruption during migration.

Core Banking System Configuration

Education

Degrees, certifications, and relevant coursework

Fanshawe College

Graduate Certificate, Business Analysis / Information Technology Infrastructure

2023 - 2024

Completed Graduate Certificates in Business Analysis and Information Technology Infrastructure, earning Dean's Honour List and President's Honour Roll distinctions.