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Palak Arora

@palakarora1

Message

I improve AML/KYC data quality, workflows, and compliance across banking and enterprise systems.

Canada

Message

At TD Bank, I lead CRR operations work across daily scrums, backlog grooming, defect triage, KYC data requirements, and AML data-flow analysis from onboarding systems through customer risk rating.

I've developed SQL-based data mapping and lineage across Oracle workflows, reconciled AML reports, resolved data discrepancies, and supported scalable onboarding migration from SAS to Oracle. I also create user stories, acceptance criteria, wireframes, and process documentation aligned with regulatory requirements.

Previously, I delivered business analysis and UAT at Qualitest and built quality-engineering experience across CRMNext and Ebix Software through API, database, regression, functional, Selenium, and manual testing.

Experience

Work history, roles, and key accomplishments

Current

Business Info. Management Analyst

Current

TD Bank

Jan 2024 - Present (2 years 8 months)

Lead daily scrums, backlog grooming, and defect triage for CRR operations. Analyzed end-to-end data flow from onboarding to CRR, ensuring regulatory compliance and documenting processes.

SQL Oracle Jira Confluence Data Lineage AML KYC Stakeholder Management Agile Wireframing

Business Systems Analyst

Qualitest

Jul 2019 - Aug 2023 (4 years 1 month)

Conducted in-depth analysis of business processes and authored functional specifications. Facilitated stakeholder workshops, reducing requirement gaps by 30% and coordinated UAT across domains.

Business Analysis Requirements Gathering UAT Salesforce Test Strategy Stakeholder Management

Software Quality Engineer

CRMNext

Oct 2016 - Jun 2019 (2 years 8 months)

Executed API, regression, unit, database, and functional testing across CRM solutions. Documented defects and provided remediation strategies to improve product quality.

API Testing Regression Testing Database Testing Functional Testing Defect Management

Quality Analyst

Ebix Software

Dec 2013 - Sep 2016 (2 years 9 months)

Performed automated Selenium and manual UI/backend testing for insurance software applications. Integrated TestNG with GIT-based frameworks and managed the defect lifecycle.

Selenium TestNG Git Manual Testing UI Testing Backend Testing