Valeria Hansen
@valeriahansen
Dedicated Banking Risk Management Specialist with a focus on client service.
United StatesWhat I'm looking for
I am a seasoned Banking Risk Management Specialist with extensive experience in fraud assessment and client onboarding. My career spans over several years in the financial sector, where I have honed my skills in risk management, compliance, and customer service. I take pride in providing the best practices and resources to ensure the growth and development of my department while assisting clients with their financial needs.
Throughout my career, I have successfully managed various roles, including Claims Analyst and E-Services Specialist, where I resolved complex customer claims and trained staff on new systems. My analytical skills and attention to detail have allowed me to identify potential risks effectively and ensure compliance with industry regulations. I am passionate about delivering exceptional service and continuously improving processes to enhance client satisfaction.
Experience
Work history, roles, and key accomplishments
Banking Risk Management Specialist
Paycom HQ OKC
Mar 2024 - Mar 2025 (1 year)
Onboarded new payroll clients and completed fraud assessments within SLA. Utilized various tools like Lexus Nexus, DNB, Bridger, CRM, and KYC/AML procedures to identify potential risks. Reviewed funding methods and banking statements to ensure client's ability to fund payroll.
Claims Analyst
Signature Consultants
Aug 2021 - Jan 2024 (2 years 5 months)
Resolved customer merchant, credit, or ATM claims in compliance with bank policies and procedures. Investigated and decided daily incoming fraud claims using multiple systems and tools. Processed unemployment fraud claims for pre-paid debit cards.
E-Services Specialist
Capital Educators FCU
Jun 2016 - Aug 2021 (5 years 2 months)
Prepared and set up back-office chargeback operations for VISA, processing disputes in a timely manner for 10 branch locations. Trained staff on new programs after vendor switches for debit and credit cards. Tracked monthly fraud losses and recovery, and managed credit card operations.
Member Support Specialist
Capital Educators FCU
Sep 2007 - Jun 2016 (8 years 9 months)
Assisted members with financial transactions, including deposits, withdrawals, and loan payments, while educating them on credit union products. Opened new accounts such as Savings, Checking, and IRA's, and assisted with online banking issues. Balanced cash drawers and vaults, and managed deceased accounts.
Education
Degrees, certifications, and relevant coursework
Skyview High School
High School Diploma, General Studies
Completed high school education.
Treasure Valley Community College
Associate's Degree, General Studies
Studied at Treasure Valley Community College.
Availability
Location
United StatesAuthorized to work in
Interested in hiring Valeria?
You can contact Valeria and 90k+ other talented remote workers on Himalayas.
Message ValeriaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
