Tamunonegiyeofori Tamunokonbia
@tamunonegiyeoforitam
Customer-success professional specializing in compliance, risk mitigation, and client onboarding.
United StatesWhat I'm looking for
I am a customer-focused compliance and client-relations professional with over five years of experience across banking, fraud investigation, and client onboarding. I combine regulatory knowledge with hands-on account management to ensure audit-ready documentation and strong client outcomes.
Throughout roles at regional and national financial institutions, I led onboarding for high-risk accounts, investigated fraud and escalations, and supported internal audits and quality-assurance initiatives—regularly improving client satisfaction and process accuracy. I hold certifications in anti-financial crime, AML prevention, and audit and investigations.
I thrive on cross-functional collaboration, data-driven problem solving, and protecting clients while enabling business operations. I am fluent in English and actively learning German to better support international clients.
Experience
Work history, roles, and key accomplishments
PBLed investigations and onboarding for high-risk accounts, verified identities and account data to ensure regulatory compliance, and supported audits and QA initiatives to maintain accuracy in CRM systems.
PBManaged 200+ customer accounts with onboarding, identity verification and risk assessments, escalated compliance issues, and improved customer satisfaction through proactive problem-solving.
Banker / Member Services
TDECU
Oct 2022 - Sep 2023 (11 months)
Performed KYC, CDD and EDD for high-risk accounts, investigated fraud incidents, and collaborated cross-functionally to improve customer experience and service processes.
Assistant Head Teller
Lake Michigan Credit Union
May 2022 - Sep 2022 (4 months)
Supervised teller operations, ensured service quality and compliance, and educated clients on account security and fraud prevention.
FBReviewed customer information for compliance, conducted KYC checks, and assisted clients in efficiently resolving account and transaction issues.
Education
Degrees, certifications, and relevant coursework
Grace Christian University
Bachelor of Science, Criminal Justice
Completed a Bachelor of Science in Criminal Justice, focusing on regulatory compliance and investigations.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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