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Abhijeet Nagtode

@abhijeetnagtode

ITSM Consultant at Fujitsu, leading major incident bridges and turning ServiceNow incident trends into preventive actions and service reports.

India

Message

At Fujitsu, I lead bridge calls for data centre, network, and platform outages, coordinating technical teams and senior stakeholders through restoration. I also run operational reviews and use ServiceNow dashboards to track service queues and SLAs.

I build ServiceNow dashboards and prepare management reports with Excel and Power BI, including RUD, PSM, CAPA, MSR, executive, and audit reports. Previously, as a Major Incident Manager at Cognizant, I managed P1 and P2 incidents through restoration and closure, and coordinated post-incident reviews with corrective and preventive actions.

Experience

Work history, roles, and key accomplishments

Current

ITSM Consultant

Current

Fujitsu

May 2024 - Present (2 years 5 months)

Leads bridge calls for data centre, network, and platform outages, coordinating technical teams and senior stakeholders. Manages ServiceNow dashboards, produces management reports, and provides ITIL guidance.

ServiceNow ITIL Incident Management Major Incident Management Change Management Problem Management Service Delivery Power BI Excel Microsoft Teams SLA Management Reporting Root Cause Analysis CAPA Service Improvement

Major Incident Manager

Cognizant

Oct 2020 - May 2024 (3 years 7 months)

Managed end-to-end major incident lifecycle for P1 and P2 incidents, from detection to closure. Led bridge calls, stakeholder communication, and post-incident reviews, and produced operational reports.