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Vaibhav Dave

@vaibhavdave

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Launch Readiness Engineer at Comcast Business coordinating end-to-end testing across products, systems, and processes.

United States

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What I'm looking for

I'm looking for program management, portfolio operations, PMO, implementation, business readiness, or technology operations work.

At Comcast Business, I plan and maintain test plans for new products, features, systems, and process changes. I coordinate business readiness testing and validate user and customer impacts across end-to-end workflows.

I prepare status reports covering progress, defects, risks, blockers, and readiness findings for program and business stakeholders. I also use AI-assisted drafting and prompt templates for test plans and readiness materials, reviewing outputs for accuracy and business context.

Experience

Work history, roles, and key accomplishments

Current

Launch Readiness Engineer

Current

Comcast Business

Jun 2022 - Present (4 years 5 months)

Plan, write, and maintain test plans for new products, features, systems, and process changes. Coordinate business readiness testing schedules, defect follow-up, and stakeholder handoffs, and prepare status reports for PMO and business stakeholders.

Test Planning Business Readiness Validation Use Cases Entry and Exit Criteria Exit Criteria Defect Tracking Stakeholder Communication Status Reporting AI Assisted Drafting Tools Prompt Templates Microsoft Office Excel PowerPoint SharePoint Smartsheet Salesforce

Product Support & Communications Lead

Comcast Business

Aug 2016 - Jun 2022 (5 years 10 months)

Served as communications lead for daily operational changes, project updates, and system issues. Acted as lead support resource for multiple business products, partnering with cross-functional teams to monitor product performance and customer-impacting trends.

Communication Skills Cross functional Coordination Product Support Data monitoring Process Improvement Customer Onboarding

Technical Support CAE3 / SME

Comcast Business

Sep 2012 - Aug 2016 (3 years 11 months)

Diagnosed and resolved technical issues for small and midsize business customers across internet, voice, TV, and related services. Served as SME for escalations, product questions, and troubleshooting, and built reports to track errors and issue trends.

Technical Troubleshooting Customer Support SME Escalation Management Reporting SOA Audits Billing Systems Mentorship

Staffing Coordinator

Accustaffing Inc.

Aug 2009 - Dec 2013 (4 years 4 months)

Supervised and coordinated 30-100 packaging workers in a pharmaceutical packaging environment. Implemented GMP expectations, trained employees, and prepared payroll, incident reports, and staffing documentation.

Supervision Staffing Coordination GMP Training Payroll Incident Reporting Documentation