Utsav Amatya
@utsavamatya
I improve cybersecurity customer renewals through technical support insight, lifecycle visibility, and commercial process discipline.
NepalWhat I'm looking for
At GUARDSIX (formerly Logpoint), I strengthen customer lifecycle and renewal practices across regions and partner-led business. I review CRM data, renewal risk, ownership, timing, and opportunity quality to make renewals more transparent and predictable.
Before moving into Commercial Excellence, I led enterprise cybersecurity support for SIEM and NDR customers, resolving complex Linux, networking, integration, and deployment issues. I also ran Core Support operations, coordinated critical escalations, mentored engineers, and improved reporting, documentation, and support workflows.
Experience
Work history, roles, and key accomplishments
Lifecycle & Renewals Manager
GUARDSIX (formerly LogPoint)
Jul 2026 - Present (3 months)
Transitioned into Commercial Excellence to strengthen and standardize customer lifecycle and renewal practices across regions and partner-led business. Building an end-to-end understanding of the renewal and opportunity lifecycle through collaboration with Sales, Customer Success, Partner Management, Support, and Revenue Operations.
Senior Solutions Engineer & Team Lead
GUARDSIX (formerly LogPoint)
May 2022 - Jun 2026 (4 years 1 month)
Led customer-facing technical support for enterprise cybersecurity platforms, resolving complex cases across Linux, networking, system administration, product configuration, integrations, and deployment behavior. Performed log analysis, structured troubleshooting, test-case replication, and root-cause analysis to distinguish environmental or configuration issues from product defects.
Solutions Engineer
GUARDSIX (formerly LogPoint)
May 2020 - May 2022 (2 years)
Progressed through hands-on customer-facing support roles, developing practical expertise in enterprise security platforms, Linux and network troubleshooting, issue replication, integrations, technical communication, and customer relationship management.
Associate Solutions Engineer
GUARDSIX (formerly LogPoint)
Aug 2018 - May 2020 (1 year 9 months)
Progressed through hands-on customer-facing support roles, developing practical expertise in enterprise security platforms, Linux and network troubleshooting, issue replication, integrations, technical communication, and customer relationship management.
Professional Trainee
GUARDSIX (formerly LogPoint)
Aug 2017 - Aug 2018 (1 year)
Progressed through hands-on customer-facing support roles, developing practical expertise in enterprise security platforms, Linux and network troubleshooting, issue replication, integrations, technical communication, and customer relationship management.
Education
Degrees, certifications, and relevant coursework
The British College
Bachelor of Science (Hons), Computing
2014 - 2018
BSc (Hons) in Computing from The British College, affiliated with Leeds Beckett University, from 2014 to 2018.
Chelsea International Academy
A-Levels, General Studies
2012 - 2014
Completed A-Levels at Chelsea International Academy from 2012 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
NepalAuthorized to work in
Salary expectations
Skills
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