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Uthej A

@utheja

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ServiceNow Developer at Change Healthcare who automated healthcare risk and compliance workflows with Flow Designer.

United States

Message

At Change Healthcare, I implemented ServiceNow GRC/IRM workflows for risk, audit, policy, and compliance in healthcare and pharmaceutical environments. I automated control attestations, risk scoring, and compliance tracking using Flow Designer and Business Rules.

I’ve also worked on ITSM, ITOM, and Service Mapping, and built integrations with healthcare systems using REST and SOAP APIs. Earlier, at Telstra and Maisa Solution Private Limited, I developed and supported ServiceNow solutions in banking and financial services, including Service Catalog, Service Portal, and SPM capabilities.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

Change Healthcare

Nov 2023 - Present (2 years 11 months)

Designed and implemented enterprise-scale ServiceNow solutions in healthcare and pharmaceutical environments, improving platform scalability, performance, and availability. Configured and supported multiple ServiceNow modules including ITSM, ITOM, CMDB, HRSD, CSM, GRC, and IRM to meet complex business, compliance, and clinical operational requirements.

ServiceNow Developer

Telstra

Sep 2022 - Apr 2023 (7 months)

Designed, developed, configured, and customized ServiceNow applications across ITSM, ITOM, and IRM/GRC modules to support enterprise-wide digital workflows within a banking and financial services environment. Implemented and supported core ITSM processes including Incident, Problem, Change, Request, Knowledge, and CMDB to enhance service delivery and operational efficiency.

ServiceNow Developer

Maisa Solution Private Limited

Jan 2020 - Aug 2022 (2 years 7 months)

Supported the implementation and customization of ServiceNow ITSM, ITOM, and IRM/GRC modules to enable enterprise digital workflows in a banking environment. Assisted in configuring tables, forms, workflows, Flow Designer, business rules, client scripts, script includes, and UI policies following platform best practices.