usla wanza

I am a dedicated Customer Experience Specialist with over five years of experience in e-commerce and customer support. My expertise lies in leveraging CRM tools and AI-based solutions to enhance customer engagement and satisfaction. I have a proven track record of delivering exceptional service and optimizing processes to improve customer outcomes.

In my role as a Customer Experience Executive at Glovo App, I successfully resolved customer inquiries through various channels, including email, chat, and phone. I created and optimized help center content, which significantly reduced ticket volume and improved self-service options. My collaborative approach has allowed me to work effectively with cross-functional teams, supporting small project management initiatives that drive efficiency and customer satisfaction.