Ushaeera Ansari
@ushaeeraansari
Pharmacist with training in medical billing and hands-on patient-adjacent administration and customer support.
ZimbabweWhat I'm looking for
I’m a Doctor of Pharmacy graduate (2019–2024) from the University of Sargodha, with a strong drive to apply analytical and organizational skills in healthcare settings. I’ve built a practical foundation through real-world exposure as an Industrial Pharmacist intern and through clinical learning experiences, including a virtual clinical internship and a workshop at Shaukat Khanum Memorial Cancer Hospital.
In my recent roles, I supported customers through email and live chat while maintaining quality standards and performance metrics, and I completed Medical Billing Training focused on patient scheduling/appointment coordination and medical coding principles. I also worked as a Claim Officer conducting outbound calls, explaining claim requirements, and maintaining accurate records in Google Sheets—always prioritizing compliance, attention to detail, and clear communication.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ibex Global
Jan 2025 - Jul 2025 (6 months)
Responded to customer inquiries via email and live chat, resolving issues while maintaining high satisfaction scores. Followed company policies and service procedures to ensure quality support and compliance with performance and call-handling standards.
Claim Officer
InceptDial
Feb 2021 - Oct 2021 (8 months)
Conducted outbound calls to property owners about unclaimed surplus funds from government tax foreclosure and property auction sales. Explained claim requirements and maintained accurate records of customer interactions, case updates, and supporting documents using Google Sheets.
Workshop
Shaukat Khanum Memorial Cancer Hospital
Attended a 2-day workshop at Shaukat Khanum Memorial Cancer Hospital.
Industrial Pharmacist
Shaigan Pharmaceuticals Pvt Ltd
Completed a one-month internship as an Industrial Pharmacist at Shaigan Pharmaceuticals Pvt Ltd.
Virtual Clinical Internship
Medsparkles
Completed a virtual clinical internship with Medsparkles.
Education
Degrees, certifications, and relevant coursework
University of Sargodha
Doctor of Pharmacy, Pharmacy
2019 - 2024
Earned a Doctor of Pharmacy degree from the University of Sargodha from 2019 to 2024.
BISE Larkana
FSc (Pre-medical), Pre-medical
2017 - 2018
Completed FSc Pre-medical studies through BISE Larkana in 2017–2018.
Hira Public Higher Secondary Scool and College
Matriculation, General Education
2015 - 2016
Completed Matriculation at Hira Public Higher Secondary Scool and College from 2015 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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