At Al Baqir Internet Services Co., I delivered Tier 1 and Tier 2 support to residential and enterprise clients, resolving broadband, routing, and DNS connectivity issues. I also troubleshot network hardware and operating system issues while maintaining service logs and equipment inventory.
At Al Qima Internet Services Co., I guided clients through network interruptions and hardware configuration faults, and assisted management in tracking recurring service failures. At Titanic Hotel, I supported POS systems and guest networks, repaired hardware and software issues, and helped with Wi-Fi access point deployment and network cable installation.
