At Domino Cafe, I handle customer inquiries through Telegram and Udesk, resolving 75+ daily requests and up to 120+ during system updates. I guide users through technical glitches and platform changes.
At Al-Rumaitha Internet Services Office, I diagnose network node and receiver issues and configure wireless routers and home networking equipment. I provide field visits and remote support to help residential clients maintain stable connectivity.
In seasonal customer operations roles, I assisted clients with electronic services, public transactions, student applications, telecom activations, and financial transfers. I also processed electronic government services and application tracking at Al-Jawhar & Al-Wissam Electronic Offices.
