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Sahar Qusay

@saharqusay

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IT Systems Engineer at Zain Iraq, supporting business-critical systems and improving monitoring and incident detection.

Iraq

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At Zain Iraq, I provide L1/L2 support for business-critical systems and platforms, investigate incidents, and coordinate corrective actions to help maintain service availability.

I act as a technical point of contact between business teams, IT, and external vendors. I also support integrations, configurations, and deployments, and develop monitoring and reporting solutions to improve operational visibility.

Previously, I coordinated PR projects and communications at Harf Promotions, and supported VSAT and telecommunications services at Al-Mouja Telecom Services, including sales activities and telecom project delivery.

Experience

Work history, roles, and key accomplishments

Current

IT Systems Engineer

Current

Zain Iraq

Jul 2025 - Present (1 year 3 months)

Provide L1/L2 technical support and operational troubleshooting for business-critical systems. Act as primary technical point of contact between business teams, IT, and external vendors, coordinating incident resolution and system improvements.

IT Support Troubleshooting System Monitoring Vendor coordination Incident Management System Integration Deployment Preventive Maintenance Reporting

PR & Communications Coordinator

Harf Promotions

Jan 2022 - Jun 2025 (3 years 5 months)

Coordinated PR projects, campaigns, and communication activities. Created and edited content, prepared press releases, and managed social media content and audience engagement.

Public Relations Content Creation Copywriting Proofreading Translation Press Releases Social Media Management Audience Engagement

Support Engineer/ Sales Executive

Al-Mouja Telecom Services

Apr 2018 - Nov 2022 (4 years 7 months)

Provided technical support and operational services for VSAT and telecommunications solutions. Managed sales activities, customer requirements, and coordinated telecom projects from planning through delivery.

Technical Support V Sat Telecommunications Sales Customer Requirements Service Delivery Project Coordination Stakeholder Management

SDG 17 Advocate

World Merit Baghdad

Mar 2018 - Sep 2018 (6 months)

Advocated for SDG 17: Partnerships for the Goals. Supported initiatives promoting collaboration and sustainable development, and participated in community engagement and awareness activities.

Advocacy Sustainable Development Community Engagement Collaboration Awareness