Taerq Ziyad
@taerqziyad
ICT Supervisor at Médecins Sans Frontières (MSF), where I maintained 99% uptime across three locations and strengthened network security.
IraqWhat I'm looking for
At Médecins Sans Frontières (MSF), I monitored computer systems, networks, and servers across three locations, achieving 99% uptime and maintaining security protocols with Fortinet firewalls. I also managed backups and disaster recovery, with zero data loss across five critical system failures.
At Nablus and Sinuni hospitals, I helped reduce document printing costs by 50% and increase processing speed by 60% through printer selection and deployment. I’m now focused on advancing my career in server management and infrastructure roles, bringing hands-on experience with MikroTik routing, Fortinet firewalls, UniFi wireless configuration, and Windows Server.
Experience
Work history, roles, and key accomplishments
Information Technology and communication Supervisor
Mar 2021 - May 2025 (4 years 2 months)
Led technical support for computers, UPSs, printers, and IT equipment across all sites, improving operational reliability. Performed advanced system updates and configuration to maintain peak performance and adapt to evolving operational needs. Conducted routine audits of IT resources and escalated any misuse to management. Managed shared folder access controls to enforce data security and meet co
Information Communication Technology Officer
Mar 2021 - May 2025 (4 years 2 months)
Managed end-to-end IT infrastructure across multiple operational sites, covering servers, workstations, UPS systems, printers, and networking equipment — ensuring 99%+ uptime for mission-critical systems.
• Monitored computer systems, networks, and servers across 3 locations using Nagios and Grafana, achieving 99% uptime and full compliance with security protocols via Fortinet firewalls to safeguard mission-critical operations.
• Diagnosed and troubleshooted complex hardware, software, and network failures through root-cause analysis and vendor coordination, resolving 95% of incidents within SLA an
Information Technology Officer
International Rescue Committee (IRC)
Nov 2020 - Feb 2021 (3 months)
Developed and implemented disaster recovery plans to protect business continuity in the event of system failure. Trained new staff — including youth hires — on IRC tools, applications, and IT policies to accelerate onboarding. Installed and configured servers, workstations, laptops, and peripherals; educated users on IRC standards and procedures. Monitored firewall configurations to maintain compl
Information Technology Assistant
International Rescue Committee (IRC)
Sep 2017 - Nov 2020 (3 years 2 months)
• Provided frontline technical support and troubleshooting for end-users in field offices, resolving IT issues to maintain uninterrupted services and support operational workflows.
• Oversaw monitoring and maintenance of computer systems, networks, and hardware, analyzing performance data to recommend upgrades that enhanced efficiency by 25%.
• Identified and rectified hardware, software, and netw
Information Technology Support Technician
Beta ISP for Internet Services
Jun 2012 - Jun 2016 (4 years)
Diagnosed and resolved customer-facing network connectivity issues, maintaining high customer satisfaction and service uptime.
IT Support Technician - Part Time
Beta ISP for Internet Services
Jun 2012 - Jun 2016 (4 years)
Diagnosed and resolved network issues for customers, consistently maintaining high satisfaction levels. Configured and managed wireless links to improve service reliability and delivery. Secured the core switch using MikroTik, including ROS upgrades, VLAN setup, and routing configuration for repeater towers.
Information Technology Support Specialist
Beta ISP for Internet Services
Jun 2012 - Jun 2016 (4 years)
Diagnosed and resolved network issues for customers, consistently maintaining high satisfaction levels. Configured and managed wireless links to improve service reliability and delivery. Secured the core switch using MikroTik, including ROS upgrades, VLAN setup, and routing configuration for repeater towers.
IT Support Technician
International Smart Card (ISC)
Jan 2011 - May 2011 (4 months)
Provide technical solutions for banks by installing Internet systems, electronic payment and solving problems, and the training of bank staff on the electronic payment systems
Computer Technician
Almehrab ISP For Internet and Telecommunictions
Jun 2010 - Dec 2010 (6 months)
•installing and configuring computer hardware operating systems and applications;
•monitoring and maintaining computer systems and networks;
•talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
•troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Education
Degrees, certifications, and relevant coursework
College of Computer Science
Bachelor of Computer Science
Federation and Red Cross and Red Crescent national society
Stay Safe - Personal Security (English)
The “Stay safe Personal security training” course is intended for all Federation and Red Cross and Red Crescent national society personnel, including volunteers. The aim of the course is to provide basic security preparation for those personnel traveling or being deployed to the field. Although Red Cross Red Crescent specific, this course contains security information that will be beneficial for a
IT Security Foundations: Network Security
Dec 2024
CompTIA Security+ (SY0-601) Cert Prep: 1 Threats, Attacks, and Vulnerabilities
Dec 2024
Firewall Administration Essential Training
Jun 2025
Windows 11: Security
Sep 2025
Windows Server 2012: Installation and Configuration
Nov 2025
Cybersecurity Awareness: Cloud Security
Jan 2026
Cloud Computing: Understanding Networking
Jan 2026
Azure Networking and Security for Beginners: Tools and Services
Jan 2026
A Beginner's Guide to Public Cloud Options
Jan 2026
Windows Server 2016: Configure Hyper-V
Feb 2026
Mosul University
Bachelor's degree Computer sciences, Computer Science
2003 - 2008
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Tech stack
Software and tools used professionally
Availability
Location
IraqAuthorized to work in
Salary expectations
Social media
Job categories
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