Urmila Singh
@urmilasingh
Customer Care Manager at GETIT.QA who led customer support and built KPI dashboards.
QatarWhat I'm looking for
At GETIT.QA, I led the customer care function for a high-volume e-commerce platform, managing a team of 15–20 across calls, ticketing and email. I set service standards and personally closed more than 20 tickets a day.
I handled escalations end to end and analyzed complaints and service trends to recommend corrective actions. I also built KPI and MIS dashboards and presented service insights to senior management.
At Eram Engineering Company WLL, I led field teams on the Qatar Water & Electricity meter reading project and tracked operational KPIs. I’ve also worked with SAP MM/PM, and recently completed upskilling in Advanced Excel, Power BI and data analytics.
Experience
Work history, roles, and key accomplishments
Customer Care Manager
GETIT.QA
Sep 2017 - Jan 2021 (3 years 4 months)
Led the full customer care function for a high-volume e-commerce platform, managing a team of 15-20 across calls, ticketing, and email. Set service standards, handled escalations, and built KPI dashboards to present insights to senior management.
Operations Executive / Project Leader
Eram Engineering Company WLL
Mar 2015 - Aug 2017 (2 years 5 months)
Led field teams on the Qatar Water & Electricity meter reading project, coordinating daily operations across multiple zones. Handled client queries and complaints while maintaining SLA compliance and producing operational MIS reports.
Assistant Manager – Electrical & Instrumentation
Bharat Aluminium Co. Ltd (BALCO)
Oct 2011 - Oct 2014 (3 years)
Resolved SAP MM/PM issues covering purchase orders, release strategies, and inventory, achieving 100% SAP compliance. Prepared reports for equipment inspection and negotiated vendor contracts.
Education
Degrees, certifications, and relevant coursework
MPCCET
Bachelor of Engineering, Electrical Engineering
2006 - 2010
Bachelor of Engineering in Electrical Engineering with Honours from MPCCET, India, completed in 2010.
SAP
Training & Internship, SAP MM
Completed SAP MM module training and internship.
Tech stack
Software and tools used professionally
Availability
Location
QatarAuthorized to work in
Salary expectations
Social media
Job categories
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