Open to opportunities

Umumararungu Angele

@umumararunguangele

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Stock Manager optimizing sales and inventory to drive efficient daily operations.

Rwanda

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What I'm looking for

I’m looking for a role where I can own daily stock accuracy, reduce shortages, and drive sales through data. I want a supportive team, clear targets, and the chance to combine Loyverse operations with Power BI insights.

I’m a dedicated, result-oriented business woman with 3+ years of experience optimizing sales processes and enhancing efficiency in small-scale grocery shop environments. I specialize in inventory management and daily operations—ensuring products are available, costs are controlled, and teams stay productive.

At Noella’s shop, I implemented inventory management strategies that reduced stock shortages by 85% and improved product availability and timely delivery. I also introduced scheduling systems to reduce overtime costs by 90%, monitored and analyzed sales data to optimize product placement (increasing sales by 75%), and built strong supplier relationships to enhance variety while reducing costs.

Beyond stock management, I support customer satisfaction and data-driven decisions. I used Loyverse back office tools to track leads and follow up, and I built Power BI dashboards while working as a Junior Data Manager, improving data quality through cleaning and validation and delivering KPI reporting for informed decisions.

Experience

Work history, roles, and key accomplishments

Current

Call Operator

Current

Bboox Capital

Jan 2026 - Present (6 months)

Managed incoming customer calls and provided technical troubleshooting and customer support. Assisted with account and billing inquiries and responded to customer questions efficiently.

Customer Support Technical Troubleshooting Billing Issue Resolution

Current

Seller and Stock Manager

Current

Kabisa Life Convenience Store

May 2021 - Present (5 years 2 months)

Achieved and surpassed monthly and quarterly sales targets while managing customer relationships and retention. Used Loyverse back office tools for leads and follow-ups and supported inventory and customer service through product demonstrations and upselling/cross-selling.

Sales Targets Customer Relationship Management Customer Retention Product Demonstrations Product Knowledge Upselling Cross Selling Competitive Analysis Customer Support Lead Follow Up

Stock Manager, Cashier & Waitress

Asaabe Coffee Shop

May 2024 - Jan 2026 (1 year 8 months)

Served customers as a cashier and waitress while also managing stock operations. Processed payments and receipts, handled customer complaints, supported food and drink service, and used Loyverse POS for inventory updates, stock counts, transfers/adjustments, and reorder monitoring.

Customer Service Cashiering Payment Processing Receipt Complaint Resolution Order Taking Menu Support Loyverse POS Product Information Management Stock Receipting Stock Adjustment Stock Count Tracking & Reorder Systems Supplier Coordination

Intern

Kabisa Life Holdings

May 2023 - Aug 2023 (3 months)

Completed an internship across customer service, cashier, and stock manager functions. Handled customer queries and complaints, operated scanners and cash registers with reporting and receipts, processed refunds/exchanges, and supported shelf stocking and labeling.

Customer Service Complaint Handling Cashiering Cash Register Receipt Cash Drawer Balancing Reports Refunds

Junior Data Manager

Tecan - European Union - Minagri

Jan 2023 - Apr 2023 (3 months)

Developed and maintained Power BI dashboards to visualize agricultural data for stakeholder decision-making. Performed data cleaning/validation, conducted trend and anomaly analysis, generated KPI reports, integrated data sources in Power BI, trained staff, and supported data governance and security.

Power BI Dashboard Development Data Cleaning Data Validation Data Analysis KPI Reporting Data Integration Staff Training Data Governance Data Security

Receptionist

Davis College & Akilah Institute

Jan 2022 - Jan 2023 (1 year)

Provided front-desk support by welcoming visitors and managing a multi-line telephone system. Scheduled appointments, handled mail and deliveries, supported student inquiries, maintained sign-in/sign-out records, and assisted with data entry and filing while handling confidential information.

Front Desk Support Customer Service Appointment Scheduling Student Inquiries Data Entry Filing Confidentiality Privacy & Compliance

Human Resource Manager

Noella's Shop

Jan 2020 - Jan 2021 (1 year)

Implemented inventory management strategies, reducing stock shortages by 85% and improving product availability. Trained staff, improved scheduling, analyzed sales data to optimize product placement, and ensured health and safety compliance.