@umerwaheedkarimi
Customer Service Representative at ADNOC Distribution building customer loyalty through trusted relationships and proactive solutions.
United Arab EmiratesAt ADNOC Distribution, I build customer loyalty through trusted relationships, proactive solutions, and memorable customer experiences.
I handle customer complaints and inquiries, share accurate information, and support sales targets through cross-selling and upselling.
I’ve also assisted with training and mentoring new team members at ADNOC Distribution.
As a Receptionist intern, I welcomed visitors, received payments and recorded receipts, and prepared rooms for meetings and events.
Work history, roles, and key accomplishments
ADNOC Distribution
Dec 2023 - Present (2 years 10 months)
Greeted and welcomed customers, handled complaints and inquiries, and developed strong customer relationships. Achieved sales targets through cross-selling and upselling, and assisted with training new team members.
Receptionist
Jun 2023 - Oct 2023 (4 months)
Greeted and welcomed visitors, received payments and recorded receipts, and prepared meeting and training rooms for events.
Degrees, certifications, and relevant coursework
Associate in Arts, Education, English
Activities and societies: Relevant Coursework: Journalism
Associate in Arts in Education and English from the University of Sargodha, completed in December 2022.
Intermediate in Commerce, Commerce
Intermediate in Commerce from Punjab Group of Colleges, completed in April 2018.
High School Diploma, General
High School Diploma from Quaid Public High School, completed in March 2016.
Software and tools used professionally
United Arab EmiratesYou can contact Umer and 90k+ other talented remote workers on Himalayas.
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