Ume habiba
@umehabiba1
I build and improve live digital products through roadmap ownership, agile delivery, and user feedback.
PakistanWhat I'm looking for
At SMSAMI – KPIT Board, I own roadmaps for three live digital products: a POS system, merchant dashboard, and online ordering app. I define priorities, guide launches, and use product metrics and user feedback to drive continuous improvements.
I've reduced release cycle time by 15% through value-based backlog prioritization and scope-control checkpoints, while sustaining 75% sprint-goal completion across 3–4 week cycles. I lead refinement with engineering, design, and operations stakeholders, and I write privacy and compliance documentation before launches.
My experience also includes technical support and data operations, where I reduced repeat ticket volume by 20%, maintained 90%+ CSAT, and cut transaction-record errors by 30% through quality-control checks and reporting.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Limitless Wealth Enterprise
Aug 2024 - Present (2 years)
Cut repeat ticket volume by 20% by restructuring the knowledge base around root-cause fixes. Maintained 90%+ CSAT through end-to-end issue ownership and strong user empathy.
Product Owner
SMSAMI – KPIT Board
Aug 2024 - Present (2 years)
Defined and executed product roadmaps for 3 live digital products, aligning priorities with business goals and diverse user needs. Cut release cycle time by 15% via value-based backlog prioritization and scope control checkpoints.
Data Center Officer
Bahria Town
Jul 2023 - Aug 2024 (1 year 1 month)
Reduced transaction record errors by 30% by designing systematic quality control checks across 1,000+ entries. Produced 3–5 management reports monthly from raw data exports.
Education
Degrees, certifications, and relevant coursework
University of Peshawar
Bachelor of Science, Computer Science
2018 - 2022
Bachelor of Science in Computer Science from the University of Peshawar, completed from 2018 to 2022.
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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