UUUma User
@umauser
Proactive team leader with a passion for customer service excellence.
MoroccoWhat I'm looking for
I am a proactive and passionate professional with a keen eye for detail and a drive for excellence. My career has been defined by my ability to lead teams effectively and enhance customer satisfaction through creativity and rigorous thinking. Currently, I serve as a Team Leader at Majorel, where I lead a team of customer care agents, ensuring efficient daily operations and providing training and mentorship to enhance team performance.
Throughout my career, I have consistently focused on delivering high-quality customer service. My experience as a Customer Care Agent at Majorel and other organizations has equipped me with the skills to address and resolve customer inquiries promptly and effectively. I take pride in my ability to manage escalated customer issues with a focus on swift resolution, fostering a collaborative team environment that drives high customer satisfaction.
Experience
Work history, roles, and key accomplishments
Team Leader
Majorel
Jan 2023 - Present (2 years 4 months)
Lead a team of customer care agents, ensuring efficient daily operations. Provided training and mentorship to enhance team performance. Managed escalated customer issues with a focus on swift resolution and monitored key performance indicators.
Customer Care Agent
Majorel
Feb 2021 - Jan 2023 (1 year 11 months)
Addressed and resolved customer inquiries promptly and effectively, delivering high-quality customer service while maintaining a high satisfaction rate. Contributed to process improvements to enhance service delivery.
Customer Care Agent
John Paul
Jan 2017 - Jan 2018 (1 year)
Communicated with customers via email, phone, and social media. Identified customer needs and ensured follow-up and resolution of issues while maintaining detailed records of interactions.
Directory Assistance Operator
118218
Jan 2016 - Jan 2017 (1 year)
Provided accurate and timely directory information to callers, assisting with locating local and long-distance phone numbers and ensuring a high level of accuracy and customer satisfaction.
Customer Care Agent
Phone Group
Mar 2014 - Mar 2015 (1 year)
Responded to client inquiries and handled phone requests efficiently, providing information and assistance based on client needs while maintaining a courteous and professional demeanor.
Education
Degrees, certifications, and relevant coursework
French School for Technical Studies
International Marketing
2013 - 2016
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Interested in hiring Uma?
You can contact Uma and 90k+ other talented remote workers on Himalayas.
Message UmaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
