Open to opportunities

Umair Bhatti

@umairbhatti

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Senior Executive in quality control, resource mobilization, and reporting—driven to lead teams and improve performance.

Pakistan

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What I'm looking for

I’m looking for a team environment where I can stay fast and accurate, learn continuously, and contribute through quality control, reporting, and disciplined service—so we can improve performance and customer outcomes.

I’m a Senior Executive focused on quality control, team leadership, and performance improvement. At Zameen.com (June 2021 to Feb 2026), I led day-to-day coordination to maintain quality, contacted users by email for required amendments, and handled customer feedback and complaint resolution.

I build structured reporting and measurement into my work through KPI development. I prepare data analysis & reporting and support risks management, while creating team rosters based on business requirements to keep delivery smooth and accountable.

Earlier, as a RM Officer at Alkhidmat Foundation, I collected and maintained accurate donor and donation records. I coordinated with the Finance department to verify received donations, generated and issued official donation receipts, and prepared monthly donation and financial reports with a strong focus on accuracy and timeliness.

I also bring operational experience from Horizon supermarket and Shell Select, including inventory/stock records, managing floors and cash counters, shift duty rosters, sales invoice checking, and daily/monthly reporting. I’m disciplined, service-focused, and motivated to learn fast and solve complex problems using Microsoft Office.

Experience

Work history, roles, and key accomplishments

Senior Executive Quality Control

Zameen.com

Jun 2021 - Feb 2026 (4 years 8 months)

Provided team leadership and managed user quality control for the dubizzle page, coordinating required amendments via email. Handled customer feedback and complaint resolution, created team rosters, and developed KPIs to measure and improve team performance, with ongoing data analysis and risk management.

Team Leadership Quality Control Email Communication Customer Feedback Complaint Resolution Roster Management KPI Management Data Analysis Reporting Team Management Decision making Customer Service Risk Management

Resource Mobilization Officer

Alkhidmat Foundation

Collected and maintained accurate records of donor information and donations, coordinating with the finance department to verify received donations. Generated donation receipts and prepared monthly donation and financial reports, including data analysis and risk management.

Project Management Microsoft Office Data Analysis Reporting Risk Management Record keeping Donor Management Financial Reporting Donor Data Management Donation Management Finance Coordination

Computer Operator

Shell Select

Maintained stock records and supported assigned tasks from the manager. Managed cash invoices and supported operational record-keeping for the Johar Town branch.

Administrative Support Stock Records Cash Invoice Handling

Assistant Manager

Horizon Supermarket

Managed daily supermarket operations, including inventory and stock records, floor and cash counter supervision, and shift/duty roster planning. Checked sales invoices and bank receipts, maintained daily and monthly reports, and performed monthly stock checking.

Operational Management Bank Receipt Verification Risk Management Operations Management Inventory Management Stock Records Monthly Stock Checking