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Ullas banamagi

@ullasbanamagi

Site Reliability Engineer at Urban Recruit Services, who cut MTTR by 30% with SLI/SLO error budgeting.

India
Message

At Urban Recruit Services Pvt. Ltd., I established real-time observability across AKS and AWS EKS using Prometheus, Grafana, Loki, and Splunk. I also introduced SLI/SLO-based error budget tracking, reducing MTTR by 30%.

I supported commercetools headless e-commerce platforms with React.js and Node.js, adding automated health checks and proactive alert policies. I also developed Python and Shell scripts for Kubernetes pod self-healing and backup verification.

At Dell Technologies, I architected CI/CD pipelines for containerized Java Microservices using Azure DevOps and Jenkins. I provisioned hybrid cloud infrastructure with Terraform and Ansible and integrated automated testing into deployment pipelines.

At Intelliswift Software India Pvt. Ltd., I supported Linux servers and performed OS patching, performance tuning, and filesystem monitoring. My work included L2/L3 support and helping maintain SLA compliance.

Experience

Work history, roles, and key accomplishments

UL

Site Reliability Engineer

Urban Recruit Services Pvt. Ltd.

Mar 2026 - May 2026 (2 months)

Engineered centralized observability stacks using Prometheus, Grafana, Loki, and Splunk, establishing real-time telemetry across AKS and AWS EKS Kubernetes clusters. Formulated explicit Error Budget tracking based on robust SLI/SLO definitions, reducing MTTR by 30%.

IL

Senior Analyst – IT Infrastructure

Intelliswift Software India Pvt. Ltd.

May 2020 - Dec 2021 (1 year 7 months)

Provided 24/7 L2/L3 infrastructure and Linux server support (RHEL/Ubuntu), maintaining high availability and 99.9%+ uptime SLA compliance. Executed automated OS patching, performance tuning, and filesystem monitoring using Zabbix and custom Shell scripts.

Education

Degrees, certifications, and relevant coursework

GK

Government Polytechnic, Kalaburagi

Diploma, Information Technology

Diploma in Information Technology from Government Polytechnic, Kalaburagi.

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