Ulkar Bakirova

Manage and improve operational environments, workflows, and day-to-day processes to ensure reliability and efficiency. Create and maintain clear, structured documentation for procedures, configurations, and operational activities.

Managed and resolved operational incidents and requests, ensuring continuity and timely resolution of issues. Assessed existing environments and processes, identified areas for improvement, and recommended practical solutions.

Monitored and managed operational incidents, assessing impact, urgency, and appropriate next steps. Maintained accurate incident and troubleshooting records and organized information according to established processes.

Delivered structured training on a wide range of technical and operational topics as part of a government-funded educational project. Transformed complex information into clear, understandable learning material for participants with different knowledge levels.

Provided remote and on-site support to users, responding to requests and guiding them through appropriate solutions. Investigated and resolved a wide range of user and operational issues while communicating solutions clearly.

Delivered structured IT Essentials training based on the international CompTIA A+ curriculum. Presented complex concepts in a clear, organized, and accessible format.

Supported employees and clients with day-to-day requests, providing clear step-by-step guidance and practical solutions. Created and maintained procedural documentation and relevant reports to support consistent service delivery.

Pursuing a Master of Business Administration degree.

Grade: 97.21

Studied Computer Engineering, achieving a GPA of 97.21.