At Kaiten Software, I managed a $50K+ ARR portfolio across 50+ enterprise ERP accounts, sustaining 98% retention and 2% churn. I used customer reviews and account-health signals to shape retention and expansion plans.
I redesigned an at-risk ERP account’s procurement workflow around the customer’s operating model, improving productivity and efficiency by 50%, retaining the account, and opening an expansion path. I also delivered on-time go-live across two ERP product lines and created 45+ client-facing onboarding guides and SOPs.
At RankBag, I sustained a 94% renewal rate across 100+ SaaS accounts by driving adoption of QR reviews, AI generation, and Google publishing. At BrickRed Systems, I managed 150+ enterprise accounts monthly and maintained 100% CSAT.
As an ERP & Customer Success Consultant at Independent, I implemented a consolidated ERP lead workflow that improved lead-to-opportunity conversion by 40% over two months. I also audited and redesigned a solar company’s ERP workflow and embedded WhatsApp integration for real-time project updates.
