ugwu queendaline chinweokwu
@ugwuqueendalinechinw
I resolve customer, application, payment, and technical support issues across digital platforms.
NigeriaWhat I'm looking for
I've supported global online casino players at Fidel Partners and merchants using POS terminals at GTCO, resolving transaction, account, payment, hardware, software, and technical issues through live chat and email.
Previously at Virtual Flux Africa, I resolved 50+ technical issues weekly, introduced a ticketing system that resolved 95% of reported issues within 24 hours, and collaborated with developers to improve system uptime. At Spectranet Nigeria Ltd, I managed 30+ daily customer calls and emails, maintained a 98% resolution rate, and improved customer retention through streamlined communication and issue resolution.
Experience
Work history, roles, and key accomplishments
POS Support Squad
GTCO
Mar 2025 - Present (1 year 5 months)
Handle merchant transactions and implement troubleshooting processes for quick resolution. Minimize hardware- and software-related issues, guiding merchants on best practices for payment processing and POS system usage.
Global Support Agent
Fidel Partners
Feb 2025 - Present (1 year 6 months)
Handle merchant transactions and implement troubleshooting processes for quick resolution. Oversee global customer support operations for an online casino platform, managing player inquiries and high-level escalations.
Customer Service & Application Support Associate
Virtual Flux Africa
Feb 2023 - Sep 2024 (1 year 7 months)
Resolved an average of 50+ technical issues per week, contributing to a 20% increase in customer satisfaction. Championed the implementation of a new ticketing system, resolving 95% of user-reported issues within 24 hours.
Customer Service Representative
Spectranet Nigeria Ltd
Jan 2022 - Feb 2023 (1 year 1 month)
Managed 30+ customer calls and emails daily, providing accurate information and resolving issues with a 98% resolution rate. Logged and tracked 100% of customer interactions through the internal CRM system.
Education
Degrees, certifications, and relevant coursework
Institute of Management and Technology, Enugu
Higher National Diploma, Computer Science
Higher National Diploma in Computer Science from the Institute of Management and Technology, Enugu, Nigeria.
Calvary Foundation Institute of Technology
Ordinary National Diploma, Computer Engineering
Ordinary National Diploma in Computer Engineering from Calvary Foundation Institute of Technology, Enugu, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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