I've supported customer journeys for Delight MFB, helping fintech customers across live chat, email, and CRM platforms while guiding prospects through questions and objections.
I resolve refunds, exchanges, delivery delays, damaged orders, billing concerns, and order modifications, escalating complex issues while protecting long-term customer relationships.
At Kishore Properties and Oscarlee Collections, I managed customer enquiries, sales administration, scheduling, Shopify orders, follow-ups, exchanges, and refunds. I also built Make.com and Zapier automations to reduce repetitive work and improve CRM accuracy.
I bring more than three years of customer support and sales experience across SaaS, fintech, and e-commerce, using clear communication and organized CRM processes to strengthen retention and revenue growth.
