At Teleperformance Nigeria, I provide voice, chat, and email support for a leading e-hailing platform, maintaining over 95% customer satisfaction. I also review and verify driver documents across Nigeria, South Africa, and Tanzania.
I was selected to test a new guided support workflow against real customer scenarios, then shared feedback on gaps and unclear instructions to help validate the feature. By investigating cases efficiently and following established workflows, I achieved over 90% first-contact resolution and reduced average handling time by approximately 20%.
At Reasvan Limited, I supported CRM, HR, and financial software customers, maintaining approximately 96% customer satisfaction and helping reduce ticket volume by approximately 30% through FAQs, user guides, and self-service documentation. At Terawork, I onboarded customers and supported product adoption, while also screening candidates and coordinating recruitment activities.
