Uchenna Egbo
@uchennaegbo
I support enterprise IT operations, resolving hardware, software, network, and access issues for end-users.
United StatesWhat I'm looking for
At Accenture, I supported Valvoline's SAP S/4HANA implementation and production support across SAP BASIS, SAP BTP, ECS, RISE cloud management, and SAP Fiori changes. I also used ServiceNow and DevOps for change requests, maintained server inventory, and helped create SOPs that improve workflows.
As a Service Desk Analyst at Encore Technologies, I provide front-line support for hardware, software, network, and access issues across up to 45 daily interactions. I've supported contracted clients including TriHealth, The Christ Hospital, and Fifth Third Bank while documenting resolutions in ServiceNow, BMC Helix, and Halo ITSM.
Experience
Work history, roles, and key accomplishments
Supported SAP S/4HANA implementation and production support for Valvoline, focusing on SAP BASIS and SAP BTP. Collaborated on project deliverables, created SOPs, managed ticketing and change requests, and assisted with server inventory and cloud management.
Service Desk Analyst
Encore Technologies
Jan 2025 - Jan 2026 (1 year)
Provided front-line technical support for hardware, software, network, and access issues across multiple contracted clients. Delivered customer service for up to 45 daily interactions and documented resolutions using various ITSM tools.
Volunteer IT Assistant
New Gab-Selina Schools
Jan 2024 - Dec 2024 (11 months)
Provided technical support for students and staff by troubleshooting hardware and software issues. Assisted with system updates, antivirus installations, and taught Microsoft Word to junior students.
Education
Degrees, certifications, and relevant coursework
Per Scholas
Certificate, Network Technology
2026 - 2026
Completed Network Technician training program.
Commonwealth of Kentucky High School
High School Diploma, General Studies
Completed high school education.
Newport High School
High School Diploma, General Studies
Completed high school education.
Per Scholas
Certificate, Information Technology
2025 - 2025
Completed IT Support training program.
New Gab-Selina Schools
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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