Open to opportunities

Uchay Davis

@uchaydavis

Message

I grow customer retention, renewals, and expansion through structured account ownership.

Nigeria

Message

What I'm looking for

I'm looking for a customer success, account management, onboarding, or technical account role where I can own client relationships end to end, improve adoption and retention, lead renewals and expansion, and coordinate teams to resolve customer issues.

I've owned customer relationships from onboarding through renewal and expansion at Digital Witch Academy, where I managed account health, client reporting, technical escalations, and growth opportunities for an assigned book of accounts.

Before that, I founded and managed Prime Digital Solutions, averaging ₦7M+ in monthly revenue across 150+ fulfilled orders each month. I handled acquisition, repeat purchase, support, complaints, refunds, supplier negotiations, and customer feedback personally.

As a freelance paid social and search advertiser, I generated 2,000+ qualified leads monthly, delivered 2x–5x return on ad spend, and increased client sales by 30–60%. I also managed recurring reporting, review calls, retention, and renewal conversations for e-commerce clients.

I bring a practical, commercial approach to customer success: clear communication, structured onboarding, early churn-risk intervention, accurate CRM records, and coordinated follow-through until issues are resolved.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Digital Witch Academy

Jan 2026 - Jul 2026 (6 months)

Owned the full customer lifecycle for an assigned book of accounts, including onboarding, adoption, retention, renewal, and expansion. Ran structured onboarding, monitored customer health signals, and prepared client-facing reports on a fixed cadence.

Founder & E-commerce Manager

Prime Digital Solutions

Jan 2021 - Dec 2025 (4 years 11 months)

Averaged ₦7M+ monthly revenue across 150+ fulfilled orders per month, owning a customer book end to end from acquisition through repeat purchase. Handled every client conversation personally, including pre-sale questions, after-sales support, complaints, returns, and refund requests.

Customer Retention Negotiation Supplier Management Logistics Customer Feedback Analysis Data Analysis Marketing

Paid Social & Search Advertiser

Freelance

Jan 2017 - Dec 2021 (4 years 11 months)

Generated 2,000+ qualified leads monthly and delivered 2x–5x return on ad spend through structured testing and optimisation. Managed a portfolio of e-commerce clients across Google, Facebook, and Instagram, owning the relationship as well as the campaigns.

Google Ads Facebook Ads Instagram Ads Lead Generation ROI Optimization Campaign Management Client Relationship Management performance reporting

Customer Support & Social Media Manager

Peculiar Frame Digitals

Jan 2016 - Dec 2018 (2 years 11 months)

Handled multi-channel customer support with same-day resolution targets across email, social, and chat. Tracked and managed every customer interaction in Zendesk and Freshdesk, keeping ticket records clean and auditable.

Customer Support Social Media Management Zendesk Freshdesk Ticket Management Cross Functional Collaboration