Ubaid Mukaddam

I've supervised daily station operations for Riyadh Metro with the FLOW Consortium, supporting safe passenger movement, staff coordination, inspections, emergency response, and Testing & Commissioning activities.

I manage high-traffic operations with a strong focus on safety compliance, passenger assistance, ticketing, complaints, revenue procedures, inventory tracking, and operational reporting. I maintained zero major safety incidents through adherence to operational protocols.

Previously at REAL SPOT, I managed retail store operations, trained sales and customer service staff, resolved escalated complaints, monitored inventory, and improved customer satisfaction and store profitability.

My background also includes document control at A One Engineering Services and customer support, sales, SAP inventory operations, and escalation handling at Reliance Jio Infocom.