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Ty Quick

@tyquick

MaPS qualified Debt Advisor delivering empathetic, results-driven solutions for vulnerable clients across complex debt cases.

United Kingdom
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What I'm looking for

I’m looking for a remote role where I can deliver MaPS-qualified debt advice to vulnerable clients, handle complex cases, negotiate sustainable repayment solutions, and work within strong regulatory standards—using empathy, accuracy, and clear outcomes.

I’m a MaPS qualified Debt Advisor with a strong track record helping people navigate financial difficulties through clear, trusted guidance and practical next steps. I’m empathetic and results driven, focused on achieving the best beneficial outcome for each client.

Across remote UK roles, I’ve supported complex cases through debt options such as Debt Relief Orders, Bankruptcy, Individual Voluntary Arrangements, Debt Management Plans, Breathing Space, Token Payments, and Write-Off Requests. I build sustainable repayment solutions by completing thorough Income & Expenditure Assessments and maintaining accurate case records.

I bring expertise in Debt Management & Collections, including negotiating payment plans, supporting telephone and digital debt recovery, and liaising with enforcement agents to ensure timely resolution. I also use asset and financial assessment approaches—along with budgeting guidance and specialist referrals where appropriate—to maximise income and reduce expenditure.

I’m confident working within regulatory expectations, including compliance with Citizens Advice, Money and Pensions Service standards, and FCA Breathing Space requirements. I also apply sensitive listening and questioning to understand mental health vulnerability, stabilise finances, and deliver high-quality case management throughout every stage.

Experience

Work history, roles, and key accomplishments

Citizens Advice logoCA
Current

Debt Advisor (MaPS Qualified)

Mar 2026 - Present (3 months)

Delivered high-quality debt advice and casework for vulnerable clients, helping them understand their financial position and identify tailored debt solutions. Managed complex cases with accurate records and evidence to support recommended outcomes.

RN

Collections Negotiator (MaPS)

Rethink Newlyn

May 2024 - Dec 2025 (1 year 7 months)

Managed inbound and outbound calls to negotiate debt repayments for people affected by mental illness, aligning outcomes with company guidelines and vulnerability needs. Liaised with enforcement agents to track progress and supported clients to consider options such as DROs, bankruptcy, IVAs, and Breathing Space.

Education

Degrees, certifications, and relevant coursework

Coleg Gwent logoCG

Coleg Gwent

Welsh Baccalaureate, Welsh Baccalaureate

2007 - 2009

Grade: Equivalent to A grade at A Level

Completed the Welsh Baccalaureate at Coleg Gwent (equivalent to an A-level grade) from 2007 to 2009.

Coleg Gwent / St. Joseph’s High School logoCS

Coleg Gwent / St. Joseph’s High School

GCSEs, Media Studies, Sociology, French, Spanish, English, Maths, Geography, Science

2007 - 2009

Grade: Grade A - C

Earned GCSEs (grades A–C) in Media Studies, Sociology, French, Spanish, English, Maths, Geography, and Science from 2007 to 2009.

Tech stack

Software and tools used professionally

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