Dŵr Cymru Welsh Water

Dŵr Cymru Welsh Water is committed to being a not-for-profit water company that serves over 3 million customers across most of Wales and parts of England. Established in 1989, the company operates without shareholders, a unique stance that enables it to reinvest every penny back into maintaining and enhancing its water supply and wastewater treatment services. With a dedication to customer service and environmental stewardship, Welsh Water ensures a continuous, high-quality supply of drinking water and efficiently manages the collection and treatment of wastewater, essential for protecting the environment and public health.

Owned by Glas Cymru since 2001, the company has developed a sustainable business model that focuses on long-term environmental benefits and community engagement. Welsh Water invests significantly in infrastructure, maintaining over 26,500 kilometers of water mains and more than 30,000 kilometers of sewers. The company is also proactive in addressing leaks, aiming to reduce water wastage. Known for its public outreach, Welsh Water engages with local communities through various initiatives, thus fostering trust and transparency. The company embraces innovation to improve operational efficiency and remains focused on delivering exceptional service while managing the impact on local ecosystems.