Tyler DiTomaso
@tylerditomaso
I am a Customer Solutions and Technical Account Manager specializing in SaaS implementations.
United StatesWhat I'm looking for
I am a Customer Solutions and Technical Account Manager with over a decade of CX and management experience across startups and SaaS. I work seamlessly across departments to implement solutions, triage and resolve technical issues, and deliver value for both SMB and enterprise clients.
At Dispatch I served as the primary technical contact, triaging 75+ support tickets daily, managing integrations including Salesforce and QuickBooks Online, and owning bug life cycles through resolution. I have led cross-functional initiatives, contributed to hackathon innovation, received a “5 Star” performance award, and focus on driving retention and operational improvements through clear documentation, training, and process optimization.
Experience
Work history, roles, and key accomplishments
Technical Account Manager
Dispatch Technologies
Dec 2016 - Mar 2025 (8 years 3 months)
Served as primary technical contact for Enterprise and SMB clients, ensuring implementation and issue resolution across mobile and desktop platforms. Triaged and tracked up to 75+ support tickets daily, led escalations, and supported integrations with Salesforce and QuickBooks Online to improve retention and product adoption.
Customer Experience Associate
DraftKings
Sep 2016 - Jan 2017 (4 months)
Provided email and live-chat support to customers and managed refund and remediation escalations to resolution. Maintained high-quality customer communication while handling volume support requests.
Ambassador
Amazon
May 2016 - Nov 2016 (6 months)
Prepared customer orders, audited employee performance, and troubleshot inventory issues while training new hires and approving shipments. Led workplace safety meetings and ensured operational accuracy.
Photography Assistant
Corinne D'Orsi Photography
Mar 2015 - May 2016 (1 year 2 months)
Served as second shooter and managed bookings, equipment, and staging for client shoots. Culled and edited client photos to deliver final assets on schedule.
Call Center Manager
FlightCar
Jul 2013 - Dec 2014 (1 year 5 months)
Managed call center operations including claims and refunds across 7 US locations and oversaw team scheduling and payroll. Progressed from representative to manager while improving CX workflows and responsiveness.
Education
Degrees, certifications, and relevant coursework
SCSalem State College
English (Literature & Education concentration)
2006 - 2011
English major with a concentration in Literature and Education at Salem State College from 2006 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Tyler?
You can contact Tyler and 90k+ other talented remote workers on Himalayas.
Message TylerFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
