Tumi Pertunia
@tumipertunia
Management Assistant candidate with customer service experience at Cosauce and iContact, handling enquiries across chat, email and phone.
South AfricaWhat I'm looking for
At Cosauce, I provide customer support, handle enquiries and follow established processes to support service delivery.
At iContact, I supported customers through live chat, email and telephone. I managed multiple interactions while keeping communication clear and accurate, and I hold a National Diploma in Management from Tshwane University of Technology.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Cosauce
Jan 2025 - Present (1 year 9 months)
Provided customer support and communicated with customers in a professional manner. Handled customer enquiries and followed established processes to support service delivery.
Customer Service Representative
iContact
Jan 2023 - Dec 2025 (2 years 11 months)
Supported customers through live chat, email and telephone channels. Managed multiple customer interactions while maintaining clear, accurate communication.
Lead Warming / Customer Engagement
Role details to be confirmed
Engaged prospective customers and built rapport through professional communication. Maintained consistent follow-up and organised customer information.
Education
Degrees, certifications, and relevant coursework
Tshwane University of Technology
National Diploma, Management
Completed a National Diploma in Management in 2021.
Itirele Zenzele Comprehensive High School
National Senior Certificate, General
Completed Matric / National Senior Certificate in 2016.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
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