Open to opportunities

Tulani Pemberton

@tulanipemberton

Dedicated ward attendant candidate with 5+ years in customer service, hygiene, and infection-control-focused environments.

Zimbabwe

Message

What I'm looking for

I’m seeking a Wards Maid role where I can uphold cleanliness, hygiene, and infection-control standards, support patient care, and keep hospital operations running smoothly—using my reliability, attention to detail, and calm professionalism.

I’m a hardworking, reliable, and dedicated professional with over five years of experience in customer service and public interaction, consistently working in fast-paced environments where cleanliness and professionalism matter.

I maintain high standards of cleaning and sanitation while following strict hygiene and safety procedures, and I bring infection control awareness and attention to detail to every task. I also value confidentiality and professional conduct, demonstrated through regulated customer service work.

In addition, I’ve supported clean, organized learning spaces as a part-time teacher, using patience and time management to care for others. I’m seeking the position of Wards Maid to contribute positively to patient care, hygiene standards, and hospital operations.

Experience

Work history, roles, and key accomplishments

Current

Part-Time Teacher

Current

Kingdom Heirs Preparatory

Sep 2025 - Present (9 months)

Maintained clean and organized classroom environments while supporting students with patience, care, and professionalism. Contributed to a positive classroom atmosphere and day-to-day operations.

Patience Student Support Teamwork Time Management Communication

Customer Service Representative

Kroll Allianz Driasi

Aug 2025 - Sep 2025 (1 month)

Maintained confidentiality and professional conduct while delivering quality service in a regulated environment. Demonstrated reliability, accuracy, and responsibility.

Customer Service Confidentiality Accuracy Reliability Professional Responsibility Regulated Environments Attention To Detail

Customer Service Associate

KFC Price Plaza

Jul 2020 - Jul 2025 (5 years)

Maintained high standards of cleanliness and sanitation while following strict hygiene and safety procedures in a fast-paced environment. Assisted customers with professionalism and care.

Customer Service Professional communication Time Management Teamwork

Customer Service Agent

United States Postal Service

Responded to customer inquiries regarding mail services, including differences between shipping options, pricing, and delivery times. Provided accurate information on Priority Mail Flat Rate Envelopes and Express services for domestic shipments.

Problem Solving Customer Service Mail Services Shipping & Logistics Pricing Communication

Customer Support Representative

Influx

Provided comprehensive customer support by addressing inquiries related to product availability and offering alternative solutions. Managed customer expectations regarding backordered items and suggested suitable substitutes to ensure satisfaction.

Customer Service Problem Solving Communication Product Knowledge Customer Relationship Management Email Support

WordPress Theme Support Specialist

Influx

Assisted WordPress theme users with technical issues, specifically troubleshooting display problems like missing login buttons. Educated customers on theme functionalities and provided solutions to achieve desired website appearances.

WordPress Technical Support Troubleshooting Customer Education

Technical Support Advisor

Influx

Advised customers on best practices for WordPress theme customization, recommending the use of child themes to preserve future updates. Explained complex technical concepts in an understandable manner to non-technical users.

WordPress Child Themes Technical Consulting User Training

Education

Degrees, certifications, and relevant coursework

Not applicable

Not applicable, Customer Service

This entry does not contain educational history. It is a set of customer service questions and contexts, not an academic record.

Penal Secondary School

CXC, CXC Subjects

2014 - 2019

Activities and societies: English A: Grade 3; Mathematics: Grade 3; Social Studies: Grade 3; Food & Nutrition: Grade 2; Human & Social Biology: Grade 2

Completed CXC examinations at Penal Secondary School (2019), earning Grade 3 in English, Mathematics, and Social Studies, and Grade 2 in Food & Nutrition and Human & Social Biology.