Brandy Richardson-Edwards
@brandyrichardsonedwa
Dedicated educator with 18 years in teaching and customer service.
Trinidad and TobagoWhat I'm looking for
I am a dedicated and adaptable professional with 18 years of experience in both teaching and customer service roles. My journey has been marked by a commitment to creating positive and engaging learning environments while delivering exceptional customer support. I pride myself on being a strong communicator, capable of building relationships and resolving issues efficiently, ensuring high levels of satisfaction in both educational and customer service settings.
Throughout my career, I have developed a proven ability to manage diverse groups, handle inquiries, and provide effective solutions in fast-paced environments. I am known for my excellent problem-solving, active listening, and conflict resolution skills. My passion lies in helping others succeed, whether through facilitating learning or providing top-tier customer service. I am eager to leverage my unique combination of skills to foster growth and create a positive impact in any setting.
Experience
Work history, roles, and key accomplishments
Tutor
San Juan Girls Roman Catholic Primary School
Jan 2018 - Present (7 years 4 months)
Created customized instructional plans for students in Standard One to Standard Five, focusing on S.E.A core subjects. Analyzed assessment data to tailor activities for diverse learning needs and communicated progress with parents.
Practicum Teacher
San Juan Girls Roman Catholic Primary School
Jan 2017 - Apr 2017 (3 months)
Provided supervision and support in classrooms, prepared materials for activities, and assisted students in achieving learning objectives through engaging lesson plans.
Administrative Officer - Admissions
Caribbean Nazarene College
Oct 2016 - Dec 2016 (2 months)
Guided students through the admission process, reviewed applications, and organized promotional events to recruit new students while recommending process improvements.
Customer Service Representative/Dispatcher
Massy Technologies
Sep 2011 - Apr 2016 (4 years 7 months)
Delivered high-quality customer service, supported field technicians, managed customer inquiries, and ensured timely execution of technical service requests.
Team Leader/Customer Service Specialist
NEALCO Datalink
Jul 2010 - Sep 2011 (1 year 2 months)
Supervised customer service representatives, trained new employees, and communicated with medical facilities to obtain client medical records efficiently.
Customer Service Representative (Temporary)
First Citizens Bank
Dec 2008 - May 2009 (5 months)
Inputted information into the swift operating system, liaised with branches for data verification, and performed general administrative duties.
Education
Degrees, certifications, and relevant coursework
URUniversity of the West Indies, ROYTEC
Bachelor of Education, Education
2018 - 2021
Completed a Bachelor of Education (Primary) with a focus on developing teaching skills and educational strategies for primary education.
School of Practical Accounting
Certificate in Practical Accounting, Accounting
2008 - 2008
Grade: B+
Earned a Certificate in Practical Accounting, demonstrating proficiency in accounting principles and practices.
School of Practical Accounting
Certificate in Peachtree Accounting, Accounting
2008 - 2008
Grade: B+
Completed a Certificate in Peachtree Accounting, focusing on software applications for accounting tasks.
School of Business and Computer Science
Certificate in Computer Literacy, Computer Science
2007 - 2007
Achieved a Certificate in Computer Literacy at the Intermediate Level, covering essential computer skills and applications.
Tech stack
Software and tools used professionally
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
Interested in hiring Brandy?
You can contact Brandy and 90k+ other talented remote workers on Himalayas.
Message BrandyFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
