Tuğba Alkan

Resolved recurring requirement gaps and client–development misalignment, translating technical dependencies into clear business inputs and unblocking Mobile and Online Banking delivery. Coordinated functional delivery across 4 releases within the first 2.5 months.

Consultant with 9+ years of experience in digital transformation, product management, business analysis, and project delivery. Recent work includes designing and implementing AI and automation-enabled solutions in global enterprise environments.

Designed and implemented an AI agent for end-to-end access resolution, increasing automated resolution from 20% to 55% with >95% response accuracy. Supported and improved a global enterprise Atlassian ecosystem serving ~200K users and ~3K Jira projects.

Reduced application-related blockers across the end-to-end audit process by 70%+ by identifying system bottlenecks and their impact on execution time. Shaped solutions beyond stated business requirements by identifying cross-process impacts, functional gaps, and edge cases.

Led the end-to-end rollout of a trading platform across Australia, Mauritius, and multiple Asian markets, meeting region-specific regulatory requirements. Managed 25% of the company's $10M project portfolio, delivering initiatives on time, within budget, and in scope.

Led digital transformation initiatives focused on automating the withdrawal process and improving customer onboarding. Translated business and customer needs into detailed user stories and functional requirements, working with development teams through implementation and testing.

Expanded market footprint by 30% in 6 months by establishing partnerships across five new markets in Asia, Latin America, and the Middle East. Increased revenue by up to 10% through stakeholder management, cross-selling and upselling opportunities, and expansion of existing partnership scopes.

Led a four-person team and managed project lifecycles, priorities, and key delivery milestones. Managed client relationships and translated user needs into product and development requirements.

Atlassian Confluence Essentials certification, valid from April 2025 to July 2027.

Atlassian Jira Software Board Configuration certification, valid from May 2025 to August 2027.

Atlassian Jira Software Essentials certification, valid from March 2025 to June 2027.

Certified SAFe 6 Practitioner certification, valid from May 2024 to May 2025.

B.Sc. in Chemical Engineering from Middle East Technical University, Ankara, Türkiye, completed in 2015. Ranked in the top 1% among approximately 2 million university entrance exam candidates.