Open to opportunities

Trisha Nicole Sumagui

@trishanicolesumagui

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HR professional specializing in global mobility, payroll, and employee onboarding.

Philippines

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What I'm looking for

I am seeking HR roles focused on global mobility, payroll, and employee experience where I can lead system migrations, improve onboarding, and drive inclusive HR operations.

I am an HR professional with hands-on experience in global mobility, expatriate transactions, and payroll management, focused on aligning HR initiatives with organizational goals. At Shell Shared Services Asia I supported international assignments, managed visas and work permits, oversaw expatriate benefits and repatriation claims, and coordinated third-party providers to ensure compliant, smooth relocations.

My background includes customer-facing roles at Lufthansa Global Business Services and media reporting at ABS-CBN, where I developed strong stakeholder management, communication, and compliance skills. I lead payroll and system migration activities, drive initiatives to improve employee satisfaction, and prioritize inclusive, efficient onboarding and HR operations.

Experience

Work history, roles, and key accomplishments

Current

Global Expatriate Transactions Advisor

Current

Shell Shared Services Asia (B.V)

Jan 2022 - Present (4 years)

Managed international assignment logistics, visa/work-permit renewals, benefits and repatriation claims to support expatriates and business objectives. Oversaw third-party relocation and immigration vendors to ensure compliance and smooth employee mobility.

Global Mobility Vendor Management Stakeholder Management Relocation Services Data Security

Customer Service Consultant

Lufthansa Global Business Services

Jan 2022 - Dec 2023 (1 year 11 months)

Provided end-to-end customer support for passengers regarding tickets, baggage and special requests, resolving issues to improve satisfaction and accommodating cultural sensitivities. Maintained high service standards across channels during travel journeys.

Customer Service Ticketing Cross Cultural Communication Stakeholder Management CRM Time Management client support

Collegiate Courtside Reporter

ABS-CBN Corporation

Jan 2017 - Dec 2017 (11 months)

Delivered real-time television coverage and verified on-the-spot reports during basketball games, coordinating with producers and broadcast teams to ensure accurate, timely commentary. Researched statistics and player trends to provide insightful reporting.

Research Team Collaboration Time Management