Trisha Choudhury
@trishachoudhury
Operations leader with 10+ years of experience building and scaling platform operations.
What I'm looking for
Operations leader with 10+ years of experience building and scaling platform operations, designing end-to-end processes, and managing cross-functional teams in a fast-paced, high-volume environment. Led the operational launch of 9 products from pre-launch readiness through customer adoption, managed 10,000+ event organizers over the platform lifetime, and served marquee institutional customers, including 64 chapters of TiE across the Globe, Nasscom, DSCI, etc. Track record of building operational systems from zero, driving efficiency through process improvement, and owning P&L continuity under pressure, including acting as operational head during a global crisis. Comfortable operating at both strategic and ground-floor levels: setting direction one day, fixing a broken workflow the next.
Experience
Work history, roles, and key accomplishments
Head of Customer Success
Signure Technologies
Jan 2015 - Present (11 years 4 months)
Owned the end-to-end customer lifecycle (onboarding through renewal) and retained enterprise accounts through the COVID-era churn pressure, protecting platform revenue during the 2019–2022 industry contraction. Led global platform operations for 5,000+ events across 30+ countries and integrated payment gateways (Stripe, Razorpay, Cashfree, Easebuzz) to support enterprise-scale payouts and reconcil
Education
Degrees, certifications, and relevant coursework
Amity University, Noida
Bachelor of Technology (B.Tech), Nanotechnology
Activities and societies: Former competitive swimmer; animal rescue advocate.
Earned a B.Tech in Nanotechnology from Amity University, Noida.
Amity University, Noida
Bachelor of Technology, Nanotechnology
Activities and societies: Former competitive swimmer; animal rescue advocate.
Completed a B.Tech in Nanotechnology at Amity University, Noida.
Availability
Location
Authorized to work in
Job categories
Skills
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