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Trisha Choudhury

@trishachoudhury

Operations leader with 10+ years of experience building and scaling platform operations.

India
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What I'm looking for

I’m looking to lead Customer Success where I can protect revenue with lifecycle + retention systems, own operational continuity, and partner with product/engineering to drive adoption and measurable recovery—especially across enterprise accounts and scalable platforms.

Operations leader with 10+ years of experience building and scaling platform operations, designing end-to-end processes, and managing cross-functional teams in a fast-paced, high-volume environment. Led the operational launch of 9 products from pre-launch readiness through customer adoption, managed 10,000+ event organizers over the platform lifetime, and served marquee institutional customers, including 64 chapters of TiE across the Globe, Nasscom, DSCI, etc. Track record of building operational systems from zero, driving efficiency through process improvement, and owning P&L continuity under pressure, including acting as operational head during a global crisis. Comfortable operating at both strategic and ground-floor levels: setting direction one day, fixing a broken workflow the next.

Experience

Work history, roles, and key accomplishments

ST
Current

Head of Customer Success

Signure Technologies

Jan 2015 - Present (11 years 4 months)

Owned the end-to-end customer lifecycle (onboarding through renewal) and retained enterprise accounts through the COVID-era churn pressure, protecting platform revenue during the 2019–2022 industry contraction. Led global platform operations for 5,000+ events across 30+ countries and integrated payment gateways (Stripe, Razorpay, Cashfree, Easebuzz) to support enterprise-scale payouts and reconcil

Education

Degrees, certifications, and relevant coursework

AN

Amity University, Noida

Bachelor of Technology (B.Tech), Nanotechnology

Activities and societies: Former competitive swimmer; animal rescue advocate.

Earned a B.Tech in Nanotechnology from Amity University, Noida.

Amity University, Noida logoAN

Amity University, Noida

Bachelor of Technology, Nanotechnology

Activities and societies: Former competitive swimmer; animal rescue advocate.

Completed a B.Tech in Nanotechnology at Amity University, Noida.

Tech stack

Software and tools used professionally

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