Trevor Katiyo
@trevorkatiyo
Experienced IT technician with hands-on support, networking, and hardware troubleshooting expertise.
What I'm looking for
I am an experienced and dedicated IT technician with over three years of hands-on experience delivering technical support to customers, students, and staff. I focus on creative problem-solving and building trust through dependable service.
My background includes installing, configuring, and troubleshooting computers, printers, projectors, and peripherals, as well as database tasks and routine servicing. I have also handled security surveillance camera installation and internet cabling and wireless network setups.
I bring strong customer-service skills, attention to detail, and effective communication in English and Shona, with working knowledge of IsiXhosa. I work well in teams and consistently aim to drive long-term business value through reliable technical support.
I am seeking opportunities where I can apply my practical IT support, networking, and hardware maintenance skills while continuing to grow professionally and contribute to operational uptime and user satisfaction.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Silulo Ulutho Technologies
May 2022 - Aug 2024 (2 years 3 months)
Provided daily IT support to customers and students, installing, configuring and troubleshooting computers, printers, networks and peripherals while designing customer-facing posters and flyers.
IT Support Technician
Ryan Tech
Sep 2021 - Apr 2022 (7 months)
Installed and serviced security surveillance cameras and implemented internet cabling and wireless network solutions for clients, ensuring reliable connectivity and system operation.
Junior IT Support Technician
Great Zimbabwe University
May 2017 - Jun 2018 (1 year 1 month)
Supported staff and students with computer and network issues, performed hardware/software installations, database management and maintenance of printers and projectors.
Education
Degrees, certifications, and relevant coursework
Masvingo Polytechnic College
National Diploma (Incomplete), Information Technology
2016 - 2018
Pursued a National Diploma in Information Technology; studies remained incomplete.
Masvingo Polytechnic College
National Certificate, Information Technology
2015 - 2016
Completed a National Certificate in Information Technology covering practical IT support and communication skills.
Masvingo Christian College
O Level, O Level
2006 - 2009
Completed O Level studies with focus on foundational subjects and basic ICT-related skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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