At ServiceNow, I manage three major federal agency accounts totaling more than $10M in ACV, sustaining 100% customer retention across FedRAMP-authorized IL4/IL5 environments. I lead federal licensing, contracts, subscription management, executive operational reviews, and high-severity escalations.
I previously led U.S. Government Administration support at ServiceNow, resolving P1/P2 incidents and improving platform stability through root-cause analysis. Before ServiceNow, I protected Presidential principals as a U.S. Marine Corps Presidential Security Specialist, led a six-member security team, and maintained a zero-incident operational record.
